These Terms & Conditions are for use on the website
and also part of the contract between you and Winn’s Plumbing And Heating.
Firstly if you are reading this now it’s most likely that you have signed up to one of our cover plans, and if so then we would like to thank you!
We understand that the terms and conditions can be exhausting to read, and we’ve tried to make reading them more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at office@winnsph.com
Our aim with the cover plans that we provide is to a high-quality service that covers you when you need help the most, all at a much more affordable price. Whilst doing all of this we are trying to recreate a trust between the public and tradesmen as there has been an ever-growing force of rogue traders and it creates a divide between the public and trade service. This casts a shadow over the whole industry and now customers always feel like they are going to be ripped off or that there is loads of “catches”, we would like to try and change this. However, when there is a demand for service there has always got to be rules and regulations to keep things in order, otherwise these services would just fail eventually. Please read the terms of use we have created, and we hope you genuinely feel happy with everything we provide under these covers. If you have any queries on anything to do with any of the cover plans, please contact us via info@winnsplumbing.co.uk or at 01923 624 620.
We charge a £50 excess fee per callout on our ‘50’ plans, unless stated otherwise. We do however offer the 0 excess fee plans if you prefer not to have any fees per callout. Please note that the excess fee will be taken before our engineers start any work at all. We can take payment for the excess with either cash card or bank transfer.
Upon signing up to one of our plans we will conduct a thorough inspection of your system according to which plan you have selected, and we will fill out a detailed checklist with all components with pictures/videos and the condition of them too. At the end of the inspection, we will ask you to read our finished report, and also for your signature as confirmation.
When you sign up to any of our cover plans you have the right to cancel within 14 days under our 14-day money back cancelation period. We will issue a full refund of what you paid. WPH has full rights to cancel a cover plan if the client has violated any our terms.
1 WPH – Winn’s Plumbing and Heating
2 S = Section (for Example S3 = Section 3)
3 Cover plan – Refers to the type of plan that you have chosen to take out reference to clause 2 for full details of what the plans are.
4 Boiler – An appliance located at the domestic property that heats the hot water and/or heating by Gas.
5 Heating System – The heating system includes pipes up to but not including the coil inside the hot water cylinder, heating pipework, pump, motorised valves, radiators, radiator valves,
6 Electrical – this includes any plug sockets, light switches, dimmer switches, fuse spurs, basic fuses, lightbulbs, programmer/timers, cylinder stat, room stat, pressure controls.
7 Plumbing System – The plumbing system includes tap repairs, Hot and cold-water pipes, Cold water tanks, Toilet break downs, Ball valves and float valves, Stop cocks and gate valves
8 Start Date – The date that is stated on the contract as the start of the service plan.
9 We / Us / – The Boiler Servicing Company.
10 You / your / Customer – The customer that has taken out the Contract.
11 Force Majeure – Means any circumstances beyond our reasonable control for example strikes, industrial actions, lock outs labour shortages, material shortage and traffic delays.
12 Contract – The contract is an agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.
S2- Type of plan and what’s Included:
-Fully qualified engineers
-Dedicated Helpline between 7:30am-8pm
-Parts & Labour Included*
-Kitchen Tap Repairs
-Kitchen Tap Replacements (see Section 15)
-Outside Tap Replacement
-Hot Water Pipe Repairs
-Cold Water Pipe Repairs
-Toilet Flush Valves Repair or Replace
Toilet Filling Valves Repair Or Replace
-Cold Water Tank Repairs
-Cold Water Tank Replacement (if needed**)
-Hot Water Cylinder Repairs (if Possible**)
Drainage
-Fully qualified engineers
-Dedicated Helpline between 7:30am-8pm
-Parts & Labour Included*
-Kitchen Tap Repairs
-Kitchen Tap Replacements (see Section 15)
-Outside Tap Replacement
-Hot Water Pipe Repairs
-Cold Water Pipe Repairs
-Toilet Flush Valves Repair Or Replace
-Toilet Filling Valves Repair Or Replace
-Cold Water Tank Repairs
-Cold Water Tank Replacement (if needed**)
-Hot Water Cylinder Repairs (if Possible**)
-Blocked Toilets
-Blocked Sinks
-Blocked Shower Trays
-Blocked Manholes
-Above Ground Drainage
-Rainwater Blockages Above Ground
Drainage – Heating
-24 Hour Callout (Providing Engineer is on call)
-Fully qualified engineers
-Dedicated Helpline between 7:30am-8pm
-Parts & Labour Included*
-Kitchen Tap Repairs
-Kitchen Tap Replacements* (see Section 15)
-Outside Tap Replacement
-Hot Water Pipe Repairs
-Cold Water Pipe Repairs
-Toilet Flush Valves Repair Or Replace
-Toilet Filling Valves Repair Or Replace
-Cold Water Tank Repairs
-Cold Water Tank Replacement* (See Section 15)
-Hot Water Cylinder Repairs* (See Section 15)
-Blocked Toilets
-Blocked Sinks
-Blocked Shower Trays
-Blocked Manholes
-Above Ground Drainage
-Rainwater Blockages Above Ground
-Central Heating Pump Repairs
-Central Heating Pump Replacement
-Pump Valve Replacement
-2 Port Motorised Valve Repair (22mm only)
-3 Port Motorised Valve Repair (22mm only)
-2 Port Motorised Valve Replacement (22mm only)
-3 Port Motorised Valve Replacement (22mm only)
-Radiator Replacement (up to 1600w x 600h)
-Radiator Paint Touch Up Pen
-Radiator Lock shield Valve Replacement
-Radiator TRV Replacement (Thermostatic Radiator Valve)
-Primary Heating Pipework Up To but not including the coil inside the cylinder
-Secondary Heating Pipework
-Drain off Repairs
-Heating Filter Cleanouts
Drainage – Heating – Gas
-24 Hour Callout (Providing Engineer is on call)
-Fully qualified engineers
-Dedicated Helpline between 7:30am-8pm
-Parts & Labour Included*
-Kitchen Tap Repairs
-Kitchen Tap Replacements (see Section 15)
-Outside Tap Replacement
-Hot Water Pipe Repairs
-Cold Water Pipe Repairs
-Toilet Flush Valves Repair Or Replace
-Toilet Filling Valves Repair Or Replace
-Cold Water Tank Repairs
-Cold Water Tank Replacement (if needed*)
-Hot Water Cylinder Repairs (if Possible*)
-Blocked Toilets
-Blocked Sinks
-Blocked Shower Trays
-Blocked Manholes
-Above Ground Drainage
-Rainwater Blockages Above Ground
-Central Heating Pump Repairs
-Central Heating Pump Replacement
-Pump Valve Replacement
-2 Port Motorised Valve Repair (22mm only)
-3 Port Motorised Valve Repair (22mm only)
-2 Port Motorised Valve Replacement (22mm only)
-3 Port Motorised Valve Replacement (22mm only)
-Radiator Replacement (up to 1600w x 600h)
-Radiator Paint Touch Up Pen
-Radiator Lock shield Valve Replacement
-Radiator TRV Replacement (Thermostatic Radiator Valve)
-Primary Heating Pipework Up To but not including the coil inside the cylinder
-Secondary Heating Pipework
-Drain off Repairs
-Heating Filter Cleanouts
-Annual Boiler Service (including only parts under £100)
-Gas Safety Check (we do a visual inspection and carry out a tightness test to check for leaks)
-CP12 Landlord Certificates
-Boiler Breakdown Repairs (including only parts under £100)
-We supply you with a Gas Safety Kit made by us to ensure your fully equipped with the knowledge and tools to be safe in your home.
Drainage – Heating – Gas – Electrics – Bathroom – Kitchen
-24 Hour Callout (Providing Engineer is on call)
-Fully qualified engineers
-Dedicated Helpline between 7:30am-8pm
-Parts & Labour Included*
-Kitchen Tap Repairs
-Kitchen Tap Replacements (see Section 15
-Outside Tap Replacement
-Hot Water Pipe Repairs
-Cold Water Pipe Repairs
-Toilet Flush Valves Repair Or Replace
-Toilet Filling Valves Repair Or Replace
-Cold Water Tank Repairs
-Cold Water Tank Replacement (if needed*)
-Hot Water Cylinder Repairs (if Possible*)
-Blocked Toilets
-Blocked Sinks
-Blocked Shower Trays
-Blocked Manholes
-Above Ground Drainage
-Rainwater Blockages Above Ground
-Central Heating Pump Repairs
-Central Heating Pump Replacement
-Pump Valve Replacement
-2 Port Motorised Valve Repair (22mm only)
-3 Port Motorised Valve Repair (22mm only)
-2 Port Motorised Valve Replacement (22mm only)
-3 Port Motorised Valve Replacement (22mm only)
-Radiator Replacement (up to 1600w x 600h)
-Radiator Paint Touch Up Pen
-Radiator Lock shield Valve Replacement
-Radiator TRV Replacement (Thermostatic Radiator Valve)
-Primary Heating Pipework Up To but not including the coil inside the cylinder
-Secondary Heating Pipework
-Drain off Repairs
-Heating Filter Cleanouts
-Annual Boiler Service (including only parts under £100)
-Gas Safety Check (we do a visual inspection and carry out a tightness test to check for leaks)
-CP12 Landlord Certificates
-Carbon Monoxide Alarm Test
-Carbon Monoxide Alarm Replacement
-Boiler Breakdown Repairs (including only parts under £100)
-We supply you with a Gas Safety Kit made by us to ensure your fully equipped with the knowledge and tools to be safe in your home.
-Replace broken plug socket (white only, unless specified then the cost of a white one will be provided towards it)
-Replace broken light/dimmer switch (white only, unless specified then the cost of a white one will be provided towards it)
-Replace broken Fuse Spur (white only, unless specified then the cost of a white one will be provided towards it)
-Light Bulbs and cartridge fuses will be replaced for free with no excess charge (not Smart bulbs)
-Silicone Removal
-Silicone Replacement
-Kitchen sink Replacement
-Boiler Replacement **
*- Limits apply please see Section 15
** – If your boiler is under 7 years old and deemed unrepairable we will fit a like for like boiler as part of this agreement. (You will need to be able to prove age of boiler upon request)
Your Contract is for a Minimum of 12 Months from the date of the first payment.
Unless you tell us otherwise this contract will automatically renew each year, Subject to us accepting you onto the service plan. This contract will remain valid providing payment is continued by you subject to clause 4.
– If invalid or misleading information has been provided.
– If payment is not received within 7 days of the date due your service plan will be cancelled and charges may apply.
– If on our first visit we find a fault with system/systems.
– If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve in an appropriate manner.
– Anyone other than one of our engineers/subcontractors carries out work on the system.
– If health and safety issues arise from your property or persons in property.
– If Work has been carried out by someone else on the system not authorised by us.
Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards, and we will not accept liabilities arising from the original design or installation and so make no warranty as to the fitness for purpose.
We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).
New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, where a radiator requires changing, we will only change for a standard white radiator. Designer radiators and towel rails will be attempted to be repaired but not covered for replacement. Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour.
As boilers get older for many reasons, they become noisy, where noise is down to the age of the appliance, we will not class this as a fault and is not covered under any plan.
Boiler replacement – If your boiler is under 7 years of age and deemed unrepairable, we will replace the boiler like for like, we will need to see proof of the original date of installation. For boilers over 7 years a loyalty discount will be applied to the cost of fitting a new boiler.
We are not liable for any repairs to which we cannot gain reasonable access, removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the obstruction prior to us carrying out the repair, we will not be held liable for any making good unless it’s down to our negligence.
If a service plan is cancelled part way through the year we reserve the right to charge for any services and/or repairs we have carried out at our standard rates.
Annual boiler service or landlord certificate- If this included in your plan, we would try 2 times to arrange a visit for this to take place, but you remain responsible for it happening within the contract.
If we recommend that your heating system requires a flush, we will provide you with a quotation and once the system is cleaned, we will continue with any service plan in place.
Our service plans do not include:
1 – Repairs required due to design faults or existing faults prior to the start of this plan.
2 – Repairs relating to damage caused by you or a third party.
3 – Any loss or damage to any property caused by the boiler, heating system or plumbing system breaking down for example damage to ceiling due to a leak.
4 – Any faults caused by sludge, scaling or blockages
5 – The cost of removing sludge or scale from the system and the damage caused would not be covered. Or adding corrosion inhibitor.
6 – Boiler repairs are limited to £250 in the first three months of your plan
7 – Damage caused by weather or freezing
8 – Removal of dangerous materials for example asbestos.
9 – Any decorative parts for example casing, paint work, batteries.
10 – Any part of a flue concealed within the fabric of the building.
11 – The gas supply from the meter to the boiler and or other appliances.
12 – Damage caused by fire, flood, lighting storm, freezing weather or any other natural event.
13 – Adjustments to time controls unless already on site.
14 – Any loss suffered by you due to delay in obtaining parts.
15 – The cost of a new boiler if parts become UN reasonably available, at our sole discretion.
16 – Accidental damage, theft or malicious damage.
17 – Routine maintenance, cleaning, descaling, turning on or lighting up the system, clearing airlock or blocked pipes, bleeding system, topping pressure up.
18 – Loss or damage caused by your equipment not working or costs arising from gaining access, this includes pipes under the floor or in the fabric of building.
19 – Repairs that will cost over £400.
20 – Replacement of showers or taps.
21 – Below Ground drainage.
22 – Mains supply pipe.
23 – Replacement of baths, shower cubicles, basins and showers.
1 – Parts and labour are included (up to £250 in the first 3 Months of the plan)
2 – Boiler parts are limited to a cost of £100 and if they are more, we will contribute £100 towards the part)
3 – When claiming for a dripping tap or a new tap change, please note that every tap cannot be fixed. This is normally when the tap has a ceramic cartridge because they are all slightly different and unique to themselves. In the case where a tap needs repairing and it cannot be repaired, a new tap will be required. We provide a standard kitchen mixer tap which has a 5-year warranty and covered under your plan. We understand that you may not wish to have a tap of our choice and that you might want a higher end tap to suit your kitchen and if this situation happens, we are willing to provide a contribution of £40 towards the new tap.
4 – When a room thermostat or programmer stops working or starts having intermittent faults, we will try to repair but normally a new unit will be required. Please note that smart thermostats will not be covered, unless you purchase the new unit then we will happily fit the new unit if it is a straight swap. We will replace with a model of our choice that will perform to the exact same standard.
5 – If you have very expensive components such as radiator valves or radiators etc we will replace them for a quality that will last but it will be at our sole discretion whether you will get the same replacement. radiator valves or radiators etc we will replace them for a quality that will last but it will be at our sole discretion whether you will get the same replacement.
Permitted by law where we are in breach of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place. (Up to the amount you have paid for the current year). Under no circumstance are we liable for loss of earnings, profit, loss of goods, loss of business. None of these conditions limit us from the liability relating to death or personal injury from our negligence.
This contract is strictly a maintenance contract and IS NOT an insurance policy. Winn’s Plumbing & Heating is therefore not regulated by the FCA.
